Your cleaning visit
How We Work
A practical guide to your visit, from confirming the details to getting the space ready and settling up afterward.
Before we arrive
Confirm the plan
Your online estimate helps us understand the size and condition of your space, the service you want, and any add-ons. It is not a confirmed appointment. We review your request, discuss the scope and timing, and contact you to confirm availability.
Tell us what matters most
Let us know about priority rooms, delicate surfaces, pets, products you prefer, or work that needs extra time. Mention add-ons such as inside appliances or laundry before the visit whenever possible so we can plan the team and time.
Arrival & access
Plan for an arrival window
Most visits use a one-hour arrival window. Traffic or an earlier job can affect the exact arrival time. Office and live-work visits can be coordinated around business needs; tell us about any important timing when we confirm your appointment.
Make entry easy
You do not need to be home. If you will be out, please arrange access ahead of time and share gate or alarm codes, parking details, and pet instructions. If you prefer to meet the team, please be available during the agreed arrival window.
The cleaning
A team, supplies, and a clear scope
We schedule teams of two or more cleaners and bring eco-friendly cleaning supplies and tools. The team follows the agreed cleaning priorities. If you would like us to use a particular product, leave it out and tell us before the appointment.
How the first visit is priced
First visits start at $90 per team-hour for two cleaners and are billed by the actual time on site. The time and price in an estimate are a planning range, not a fixed finish time or final total. If unusually heavy cleaning or new add-ons call for more time, we will seek your approval whenever possible.
After the visit
Payment
New-customer booking includes a card authorization step, but submitting the request does not charge your card or confirm an appointment. After the cleaning, follow the payment instructions on your invoice or confirmation. Contact us if anything about the charge is unclear.
Keeping a regular schedule
Weekly, bi-weekly, and every-four-weeks visits are available. Every-four-weeks service stays on the same weekday rather than a calendar-month date. Once the home's normal checklist and condition are clear, we can set a fixed recurring price per visit. Please tell us as early as you can about vacations, access changes, or a need to reschedule. We try to keep your team familiar with your home, although assignments can change.
Anything we should know?
A quick note about your space or schedule helps us make the visit work for you.