F A Q ' s - Frequently Asked Questions
Q?
Who will be cleaning my
home?
A.
A team of happy and friendly Greener L.A. cleaning professionals will be cleaning your home and will bring everything they need to create your Eco-Santuary.™
Q?
Are you licensed, bonded
and insured?
A.
Yes. We're fully licensed, bonded, and insured.
Q?
Do I need to be home when Greener L.A. comes?
A.
For Rejuvenation Cleanings (First Time
Cleanings) it's recommended that you'd be home
for the first 10-15 minutes to do a quick
walkthrough of your home and get acquainted with
your wonderful cleaning team. After that, most
of our customers are not home when we green
clean and choose to let their GLA cleaning team
do their thing.
Q?
What are your rates?
A.
We bill $35 an hour per cleaner and send a team of two cleaners.
(Unless the job is bigger)
Q?
What do I do before the cleaning?
A.
Get ready for an awesome cleaning experience and for added efficiency, we ask that you pick up any clothing, toys, and/or
similar household items if possible.
(If not, its Ok. We will take care of it.)
Q?
Do I need to provide cleaning supplies or equipment?
A.
Nope. We got all that covered, that's what we're here for.
Q?
What if something is damaged during the cleaning?
A.
Our cleaners are very respectful and careful with your home. If something is damaged, you are protected. We will make every effort to repair of replace if necessary. Where appropriate, insurance claims will be filed.
Q?
Is your house cleaning work guaranteed?
A.
Yes. You are backed by our
Peace of Mind Guarantee.
If you're not satisfied with any area we’ve cleaned, you can call us within 24 hours and
we’ll come back and re-clean it free of charge.
Q?
What is your cancellation policy?
A.
We require 1 business day notice if you need to change or cancel your
scheduled cleaning. Less than a 1 day notice may result in a $50
cancellation fee.
Q?
What if I would like something cleaned that is not part of your house
cleaning service?
A.
Greener L.A. offers a wide variety of additional
services that can be tailored to your exact
needs. Please refer to the
Checklist of what we cover for
details. If we are unable to provide the service, we will make every
effort to direct you to a Green Company that can.
Q?
How do I pay for services?
A.
There are various ways to pay for your service for
your convenience. You can pay your invoice online with a credit
card, have us bill your credit card automatically on every visit, leave a check or pay cash.
